Trust & Safety
How we keep Mental Health Singles a safe place to date: AI screening, human moderation, identity verification, a control panel that puts you in charge of who can reach you, and gentle signposting if anyone needs more than a dating site can give.
Confirm who is real, without exposing personal documents.
Optional government ID verification with a visible badge.
Confirms members are genuine and reduces catfishing risk.
Live video check with moderators to confirm identity without documents.
Authenticity without sharing sensitive ID.
AI age estimation with additional checks where required.
Prevents underage access and protects vulnerable users.
You decide what is shared, with whom, and when. Especially the part about your health.
Your real name and email are never shown publicly.
Prevents being traced back to your social accounts.
Profiles show your nearest town or city, never your address or live location.
Keeps your home and real-world location private.
Share as much or as little about your mental health as you choose, whenever you choose.
Your health is yours. Nothing about your condition is ever made public for you.
Block any member immediately so they can no longer see or contact you.
Puts you fully in control of who can interact with you.
How the community keeps itself kind and accountable.
Report members or content quickly from within any conversation.
Allows rapid action against abuse or inappropriate behaviour.
Behaviour and feedback from other members inform a reputation signal.
Helps you judge who is trustworthy before engaging.
Detects attempts to move conversations to external apps before you have built trust.
Warns you about common scam tactics.
AI and human moderators working before harm reaches you.
Automatically detects unusual or suspicious activity patterns.
Identifies scammers, bots and harmful users early.
Images, video and text are screened on upload using AI and human review.
Stops harmful or inappropriate content before it reaches members.
Rapid response to requests to remove unauthorised or harmful content.
Minimises exposure and protects your privacy and rights.
Potentially sensitive images are blurred with a warning before viewing.
Prevents unwanted exposure to explicit content.
We are here when you need us, and honest about what a dating site can and cannot be.
A real support team available via chat and messaging.
Fast help when you need it most, not a bot loop.
If a member is clearly struggling, we point to real support such as their GP, a therapist or a helpline.
We are a dating community, not a crisis service, and we will never pretend otherwise.
Hosted on PCI-compliant cloud infrastructure with full SSL encryption.
Keeps your personal data, messages and payments safe.
Our support team is here around the clock. Reach out any time from inside your account.